Frequently Asked Questions


Q: I would like my purchased products to be shipped to multiple addresses for delivery / pick-up. 


A: As each order is limited to one delivery address or pick-up option, please place separate orders according to your desired delivery addresses or pick-up locations.



Q: I have just placed an order for delivery, but need to change the delivery address. 


A: Please contact our team directly. Please be aware that the delivery time may be delayed, and where applicable additional costs arising from this arrangement will be self-financed by the customer.



Q: I was unable to receive my delivery due to personal reasons. 


A: Please contact our team directly for alternate arrangements. Please be aware that should the delivery fail repeatedly, your order may be cancelled and no refund will be made.