Return and Exchange Policy
All purchased items are eligible for return and exchange with items of the same price range within 7 days of purchase.
Return Eligibility 退貨條件
Unless the items are defective or damaged, your return items must be in the same condition that you received, unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Please indicate your order number and item(s) that you wish to return. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Returns must be sent to the following address: [Room 2511-2517, Regent Centre Tower A, 63 Wo Yi Hop Road, Shek Lei, Hong Kong]
Damages and Issues 破損及瑕疵
Should items be delivered damaged or turn out defective after initial use, customers may contact our team to request for a replacement OR exchange with items of the same price range within 7 days of purchase.
- Photographic evidence of the relevant damaged or defective item(s) 有關破損及瑕疵商品的圖片證據
- The original receipt or order number of your purchase 單據正本或訂單號碼
Exceptions / Non-returnable Items 不可退換的商品
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific items.
Once the return is accepted and completed, you can contact us to make an exchange for the new items. Items can only be exchanged once. In case the price of the exchange items are lower than the returned ones, the difference will not be returned.
You can always contact us for any return and exchange questions at email@example.com.
Tung Yao Ceramics Supply reserves the final right to decide the terms and conditions herein.