Return and Exchange Policy


All purchased items are eligible for return and exchange with items of the same price range within 7 days of purchase



Return Eligibility 退貨條件

Unless the items are defective or damaged, your return items must be in the same condition that you received, unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.


To start a return, you can contact us at Please indicate your order number and item(s) that you wish to return. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 


Returns must be sent to the following address: [Room 2511-2517, Regent Centre Tower A, 63 Wo Yi Hop Road, Shek Lei, Hong Kong]



Damages and Issues 破損及瑕疵

Should items be delivered damaged or turn out defective after initial use, customers may contact our team to request for a replacement OR exchange with items of the same price range within 7 days of purchase


For all exchanges, please provide 所有有關破損及瑕疵商品的換貨,請提供:

  • Photographic evidence of the relevant damaged or defective item(s) 有關破損及瑕疵商品的圖片證據
  • The original receipt or order number of your purchase 單據正本或訂單號碼


Exceptions / Non-returnable Items 不可退換的商品

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific items.



Exchanges 換貨

Once the return is accepted and completed, you can contact us to make an exchange for the new items. Items can only be exchanged once. In case the price of the exchange items are lower than the returned ones, the difference will not be returned.



Refunds 退款

Unfortunately, NO refund is accepted for all purchases from our store.



You can always contact us for any return and exchange questions at



Tung Yao Ceramics Supply reserves the final right to decide the terms and conditions herein.