Shipping Policy

Delivery and Pick-up 送貨及自取須知

Free delivery is available upon net purchase of HK$1000 and above


For orders under HK$1000, we will arrange pick-up at our pick-up points.  


Customers can also pay for a door-to-door delivery service, if the order does not satisfy the condition of HK$1000. Feel free to send us an enquiry.


Delivery service is also available for Macau and China – please contact us before the purchase. 



Before Payment 付款前須知

On the Shipping page, customers have to provide the detailed address for door-to-door delivery. 


For self-pick orders, please enter the address of the preferred pick-up point.



Delivery Arrangement 送貨安排

Delivery of purchased products will be made according to the address provided by the customer. Each order will be sent to one address only. Please be aware that Tung Yao Ceramics Supply is not responsible for any delay or loss of delivery due to the inaccuracy of the address provided by the customer. 



Delivery Time 送貨時間

In general, items will be ready for delivery within 3 working days (excluding Saturdays, Sundays and public holidays) after we have confirmed your payment. Delivery service may be suspended or delayed due to weather, traffic, area, or other factors. In this case, delivery time will be arranged for another day.

一般下單後,我們會於確定完成付款的3個工作天內寄出貨品 (不包括星期六、日,公眾假期)。送貨服務有可能會因天氣、交通、地區或其他因素而暫停或延期,送貨時間將會另作安排。 


Pick-up Time自取時間

In general, items will be ready for self pick-up within 7 working days (excluding Saturdays, Sundays and public holidays) after we have confirmed your payment. 

一般下單後,我們會於確定完成付款的7個工作天將貨品送到自取點 (不包括星期六、日,公眾假期)。


24-Hour Pick-up Points 二十四小時自取點

1. Sheung Wan ClayLab | Flat B, 3/F, Cheong Sun Tower, 116-118 Wing Lok Street, Sheung Wan


2. Tsim Sha Tsui ClayLab | Rm 1102, Kam Hing Building, 20 Hillwood Rd, Tsim Sha Tsui



3. Tung Yao Ceramics Studio | 3A Chiu Kwong Street, Sai Ying Pun

西營盤朝光街3號A (Opening Hours: 10am - 6pm)


Tung Yao Ceramics Supply reserves the final right to decide the terms and conditions herein.